Energy Process Expert - Junior Operations Coordinator

Odmeňovanie

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Pracovisko

Remote work

This role is ideal for professionals with hands-on experience in energy utility operations, such as billing, customer service, market communication, or contract management. Your understanding of industry processes will be highly valued from day one, while we provide structured onboarding, mentoring, and training to help you build your technical and operational expertise.

You will work alongside experienced IT Operations professionals, contributing to incident coordination, release activities, operational documentation, and service delivery while developing into an Operations Coordinator or Service Delivery Management role.

Zodpovednosti

• Support the analysis and initial triage of operational incidents by applying your energy industry process expertise.
• Identify whether issues relate to billing, market communication, data quality, or business process execution.
• Assist in coordinating operational activities across internal teams, vendors, and customers.
• Participate in monthly service reviews and help prepare SLA reports and customer presentations.
• Support testing activities, release coordination, and user acceptance processes.
• Create, maintain, and improve operational documentation, work instructions, and knowledge base articles.
• Collaborate with technical and functional teams to ensure efficient incident resolution.
• Learn and apply service management practices.
• Gradually take ownership of operational coordination tasks, including vendor communication and customer interactions.
• Continuously develop your technical knowledge of energy market processes.
• Contribute to continuous improvement initiatives within IT Operations and Application Management Services.

Čo očakávame

• 4–6 years of professional experience within the energy utilities sector in roles such as Billing Specialist, Case Handler, Customer Operations, or similar.
• Strong understanding of energy industry business processes, including:
  • Annual billing
  • Customer switching
  • Contract management
  • Meter reading processes
  • Dunning and payment processes
• Practical knowledge of German energy market communication, including familiarity with messages such as UTILMD, MSCONS, and REMADV.
• Strong analytical and problem-solving skills with a structured and detail-oriented working style.