Klantenservice Specialist / Customer Service Specialist

Work conditions

• Employment type: full-time
• Start date: October / November
• Short term contract until 15th April
• Working hours: 8h/day from 8:00-16:00 or 12:00-20:00.
• Working days: Monday - Sunday; 5 days per week (max. 2 weekends per month)
• Working schedule planned a month in advance.
• Possibility to work from home during weekends and public holidays.

Responsibilities

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive unparalleled support and assistance throughout their ski holiday booking and rental journey.

Your role is to help customers:

• Be the prime contact for clients’ inquiries via email, phone and chat.
• Handle all incoming calls and emails from the business clients and suppliers in a professional manner by demonstrating and using professional knowledge.
• Ensure continuous improvement of response time to queries.
• Work as Team Player to achieve team goals and insure the good dynamic of the work environment.

Requirements

• Minimum education required: Primary education
• Language skills:
  • Dutch - Advanced (C1)
  • or English - Upper intermediate (B2)
• Personality requirements and skills:
  • Fluent in Dutch and proficient in English (written and spoken).
  • Strong communication skills and ability to empathize with customers’ needs.
  • Ability to multi-task, prioritize and manage time effectively.
  • Good PC skills.

Employee perks, benefits

• Small international team composed with easygoing cool people.
• Agile organization.
• Growing Company.
• Opportunity to grow inside the company and join other departments.

Odmeňovanie

• With additional payments for working on weekends and public holidays, as well as monthly bonuses, your net earnings can easily average around €2000. Depending on performance-based bonuses, you can potentially earn even more.
• Information about the position
• Job description, responsibilities and duties
• We are seeking a motivated and enthusiastic
• Dutch-Speaking Customer Service Representative