Lead Digital Operations Support Analyst

Requirements

• University education at Bachelor’s, Master’s, or postgraduate level.
• English language skills at Upper intermediate level (B2).
• Strong analytical problem solving.
• Ability to connect system behavior to business process.
• Clear written communication.
• Sense of ownership and ability to drive issues to resolution.
• Experience with enterprise systems.
• Experience with data analysis and dashboards.
• Ability to connect system behavior to business logic, not just look at data in isolation.

Personality requirements and skills

Effective Communications

• Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors.
• Deliver helpful feedback that focuses on behaviors without offending the recipient.
• Listen to feedback without defensiveness and use it for communication effectiveness.
• Make oral presentations and write reports needed for own work.
• Avoid technical jargon when inappropriate.
• Look for and consider non-verbal cues from individuals and groups.

Problem Solving

• Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply problem-solving knowledge appropriately to diverse situations.
• Collaborate with other functions on establishing and documenting joint standards.
• Develop quality assurance and monitoring mechanisms.
• Advise on the development of customer support policies and practices.
• Implement cross-functional standards and procedures.
• Evaluate the impact of standards and policies across functional specialties.
• Analyze existing and evolving procedures for their efficiency and effectiveness.

Software Product Technical Knowledge

• Knowledge of technical aspects of software products; ability to design, configure, and integrate technical aspects of software products.
• Support and participate in major installations and customizations.
• Have knowledge of all technical and infrastructure components of the software product.
• Maintain and disseminate information on customer platforms and experiences.
• Collect, document, and maintain product configuration requirements and instances.
• Provide recommendations and documentation to field support on technical and platform issues.
• Elaborate on alternative product configurations, platforms, and implementation options.

Performance Measurement and Tuning

• Knowledge of system performance, testing, and programming; ability to monitor, measure, and optimize system performance and network communication.
• Monitor the performance of specific system components.
• Research performance objectives and requirements for a component or application.
• Work with installed software tools for performance monitoring and reporting.
• Validate performance characteristics for specific technologies.
• Work with the performance measurements of hardware, software, or network components.

Technical Troubleshooting

• Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, applications, or operations.
• Emphasize the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
• Create trouble reports for all issues found and review solutions for completeness and correctness.
• Direct the resolution of communications problems in multi-vendor environments.
• Resolve a variety of hardware, software, and communications malfunctions.
• Coach others on advanced diagnostic techniques and tools for unusual or performance-related problems.
• Facilitate the distribution of release reports and correction packages to departments or clients.

Employee perks and benefits

• Performance-related annual cash incentive.
• Pension plan.
• 5 days of extra vacation above the legislative requirement.
• Attractive life insurance.
• Recreation allowance.
• Multisport Card.
• Training and development opportunities.
• Competitive compensation and benefits packages.

Odmeňovanie

From 4 600 EUR/month