Odmeňovanie
Base pay for this position starts from EUR 1,200 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
1 200 EUR/month
Description
Join the HR Contact Center team, which supports certain EMEA countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.
Key job responsibilities
- Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
- Actively seeks employee feedback to improve levels of service.
- Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.
Home Office Requirements
- A quiet and private place to work where you will not be disturbed.
- Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.
Basic Qualifications
- Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR).
- Computer skills (Windows, Microsoft Office, Outlook)
Preferred Qualifications
