Customer Technical Consultant with German language

Overview

Contract type: full-time

Your role

• Act as the first point of contact for B2B customer inquiries related to adhesives via phone, email, and web forms.
• Provide first-level technical and informational support for standard requests, including basic adhesives product information, technical documentation.
• Perform initial identification, qualification, and categorization of incoming inquiries.
• Identify, qualify, and route complex or non-standard requests to the appropriate expert teams (e.g. Technical Support, Customer Service).
• Accurately document customer interactions, inquiries, and outcomes in the CRM system to ensure transparency and traceability.
• Support business growth by identifying and qualifying potential new customers and opportunities.
• Collaborate closely with technical and business support teams to ensure accurate and timely responses.
• Build and maintain effective relationships with key stakeholders across business units.
• Maintain and continuously update knowledge management systems and internal documentation to ensure consistent and high-quality customer support.

Your skills

• Minimum 2 years of experience in customer care or a comparable customer-facing role.
• English proficiency required for internal communication.
• Strong customer orientation with excellent communication and interpersonal skills.
• Confident and professional approach to direct customer interaction (consultative and support-oriented).
• Curious and proactive mindset with a strong willingness to learn and develop, supported by structured onboarding and training.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks in parallel.
• Ability to remain focused, resilient, and solution-oriented in a fast-paced environment.
• Technical or chemical background is an advantage.
• Knowledge of additional foreign languages is a plus.

Benefits we offer

• Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
• Diverse national and international growth opportunities
• Globally applicable well-being standards, including health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and matching shares