Remote work
Full-time
Odmeňovanie
From 2 300 EUR/month
In line with applicable pay transparency requirements, the minimum gross monthly base salary for this position is 2 300€.
In addition, this role includes a variable compensation component, depending on individual and/or company performance.
Job description
You’d like to support shaping the future of healthcare? We put our focus on people that dedicate their energy and passion towards this goal. Stands for the pioneering spirit of our employees, together with our long-lasting tradition as a world-leading technology company in the ever-changing healthcare industry.
We offer a flexible and dynamic work environment full of opportunities to grow and to foster personal and professional development.
Become part of our global eCommerce team as Technical IT Operations Professional.
This is a hybrid position with possible locations in Bratislava, Žilina, or Košice.
Tasks and Responsibilities
- Evaluate assigned incidents, resolve where possible. Seek additional information and clarifications from requester if necessary. Assign incidents to the technical team if necessary and ensure a smooth handover.
- Coordinate with business in understanding and finalizing Change Requests
- Deal with business stakeholders in the EMEA region in supporting Webshops
- Work with the technical team to coordinate testing and implementation of Change Requests
- Once trained in our Service Transition and Project Management processes and upon becoming familiar with webshop functionality, be Project Manager for initiatives in this area
- Work closely with other eCommerce team colleagues located in the US, Germany and India
- Ability to effectively analyze, identify and troubleshoot production issues
- Create, Manage and Execute test cases in DevOps.
- Support Business for UAT testing and coordinate with development team for bug/issue resolutions.
Technical Skills
- Must be familiar with functions of ecommerce sites. Specific experience supporting ecommerce web applications would be a plus.
- Familiarity with incident and change management process tools would be a plus.
- Experience with usage of test management tools like DevOps
Soft Skills
- Fluency in English. Excellent written and oral communication skills are required.
- Fluency in other European languages such as German is a plus, but is not a core requirement
