Quality Manager - Fraud Management

We are seeking a detail-oriented professional to join our team in Quality Assurance for Fraud Management. In this role, you will ensure fraud prevention and case handling processes meet high quality standards and regulatory requirements.

Your work will help minimize risk, reduce errors, and support continuous improvement in fraud detection and resolution.

Contract type: full-time Start date: ASAP

Zodpovednosti

• Conducting regular quality reviews of fraud cases, decisions, and processing workflows
• Assessing compliance with internal policies, legal requirements, and regulatory standards
• Analyzing sources of errors, deviations, and weaknesses within fraud management processes
• Preparing quality reports, KPIs, and actionable recommendations for specialists and management
• Close collaboration with operational fraud management teams, Compliance, Risk Management, and, where applicable, Internal Audit
• Developing, maintaining, and optimizing audit standards, control methodologies, and quality guidelines
• Supporting audits, internal controls, and external examinations
• Training and coaching employees with regard to quality standards and best practices
• Monitoring the effectiveness of fraud prevention and fraud investigation measures

Čo očakávame

• Candidates with education suit the position
• University education (Bachelor's degree)
• Language skills: English - Advanced (C1)
• Language skills: German - Upper intermediate (B2)
• Personality requirements and skills
• Completed degree (e.g., Business Administration, Business Informatics, Business Law) or a comparable commercial qualification
• Several years of experience in fraud management, risk management, quality assurance, or compliance
• Knowledge of common fraud patterns, prevention measures, and analytical methods
• Proficient use of relevant IT systems (e.g., data warehouse solutions), case management tools, and reporting software
• Basic knowledge of regulatory requirements (e.g., anti-money laundering, data protection, internal control systems)
• Experience in analyzing data, KPIs, and quality metrics
• Strong analytical skills with a high level of attention to detail
• Objective, structured, and solution-oriented working style
• High sense of responsibility and integrity
• Strong communication skills and assertiveness, including in critical discussions