Service coordinator

Odmeňovanie

• by the law we are offering minimum salary. All financial requirements will be discussed individually with candidate related to his experience.

Informácie o pozícii

Job description, responsibilities and duties

plays a critical role in supporting mission critical data center environments by coordinating service activities to support our Channel and Key Account customers

ensures rapid response, precise scheduling, and seamless communication between customers, field service engineers, and internal teams to maintain maximum uptime and compliance with strict service-level agreements (SLAs)

key contributor to customer satisfaction

Zodpovednosti a úlohy

• coordinate and schedule field service engineers for UPS installation, commissioning, preventive maintenance, corrective repairs, battery replacements, and emergency service
• provide clear, timely updates on service status, engineer arrival times, and resolution progress
• support incident escalation processes and coordinate rapid response during power events or UPS alarms
• create, track, and close service work orders in the service management or CRM system

Strong customer-focus with an uptime-first mindset Ability to perform under pressure during critical incidents Attention to detail and accuracy in documentation and scheduling Effective coordination across technical and non-technical teams Proactive problem-solving and escalation skills

Experience in a growing Service Departure and structure itinternational and intercultural environment great opportunity for progress long-term vision

Pracovný režim

• full-time
• Occasional work from home
• Flexible start/end of working hours

Benefity

• Company catering
• Educational courses, training
• Corporate events
• 13th monthly salary

Požiadavky

• Candidates with education suit the position
• Secondary with school-leaving examination
• English - Advanced (C1)