Support Engineer (two-shift work)

Odmeňovanie

• Depends on seniority.

Pracovná náplň

• You will work in shifts.
• This position is primarily focused on supporting US-based customers.
• The team you will join is located either in Prague or in Košice, Slovakia, and is responsible for delivering our solution to our customers and supporting their deployments.
• The team also provides technical assistance to our Implementation partners and Customers IT departments in setting up, maintaining and troubleshooting our solution.
• Work on technical issues at customer deployments.
• Be in daily contact with Customer and Partner IT technicians via phone/chat/e-mail and using remote access to work within customers environment.
• Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems.
• Collect feedback from customers and provide it to the development team and management.
• You will be a part of Support and Services organizations, working closely with our Project Managers and also with technical consultants and software engineers.

Požiadavky

• Excellent communicative skills, able to find compromise solutions, be representative in front of customers.
• Proven customer service skills.
• Be creative to find workarounds and solutions for the customers, reporting defects and problems.
• Understanding of the Product lifecycle and future direction for the supported products.
• Strong communication skills (written and verbal) in English.
• Strong knowledge of Linux operating systems.
• Understanding of voice communication technologies is a plus.
• Understanding of SQL.
• Good (better native) Czech or Slovak.
• Passion for new technologies and learning.
• Availability to work on two-shifts scheme.

Jazykové zručnosti

• English - Upper intermediate (B2)

Vzdelanie a ďalšie požiadavky

• The job is suitable for:
  • People who fled from war conflict
• Minimum education required
  • Secondary with school-leaving examination
• Educational Specialization
  • Software Development

Zamestnanecké výhody

• Creative environment with a strong sense of ownership, living agile