IT Support Specialist

We are currently looking for a talented person to join our Outsourcing Division, supporting one of our international clients.

You will join a small, well-balanced team providing first-class services to customers across Europe. If you are reliable, detail-focused, and a good communicator in English with great keyboard skills, we will be happy to hear from you.

What You Will Do (24/7 Shift Operations)

• Monitoring of IT services
• 1st level support and troubleshooting assistance
• Incident tracking and escalation
• Communication with internal and external clients
• Communication with vendors and schema
• Reports creation and other tasks required by daily business
• Working in 12hrs shifts

Benefits

• Hybrid way of working (60% home office)
• Contribution to pension plan
• 3 paid sick leave days per year
• Benefits package
• Long term career development
• Hard & Soft skills trainings

Requirements

• Secondary with school-leaving examination
• English - Upper intermediate (B2)
• Microsoft Excel - Advanced
• IT infrastructure overview and technical literacy
• Practical experience with IT monitoring services (helpful but not required)
• Highly professional communication skills (spoken, written)
• Strongly client and service delivery oriented
• Self organized, attention to details, ability to multi-task
• Works independently but also effectively as part of team
• English is a must
• Italian is advantage

Education

• Secondary with school-leaving examination
• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• University education (Master's degree)
• Technical or Business
• Slovak - Advanced (C1)
• Microsoft Word - Skillful
• Microsoft Excel - Skillful

Odmeňovanie

1 600 - 1 700 EUR/month

€1,600 - €1,700 gross/month + night/weekend/holiday surcharges.