EMEA Pre-sales Support Specialist

Požiadavky

• 3+ years of experience in a sales or customer-facing environment, ideally within an IT, technology, or corporate organization.
• Fluent English communication skills, both written and verbal, with the ability to confidently interact with customers, partners, and internal stakeholders.
• Strong communication and collaboration skills, with the ability to build relationships and work effectively across multiple teams.
• Excellent organizational skills with the ability to prioritize competing tasks, manage workloads efficiently, and meet deadlines in a fast-paced environment.
• Solid knowledge of Microsoft Excel, including working with data, reports, and day-to-day business analysis.
• Experience with SQL and/or Power BI is considered an advantage and would support data analysis and reporting activities.
• Team-oriented mindset with a collaborative approach and willingness to support colleagues to achieve shared business goals.
• Proactive, detail-oriented, and customer-focused professional with strong problem-solving skills and a passion for delivering excellent service and support.

Požadované vzdelanie

• University education (Master's degree)
• Postgraduate (Doctorate)

Náplň práce

• Create customized warranty service solutions by generating unique part numbers tailored to specific customer requirements.
• Act as a trusted advisor to customers and business partners by recommending the most suitable warranty and service offerings based on their needs.
• Prepare customized warranty upgrade proposals by analyzing customer serial numbers or IDs, creating reports, and providing service options with pricing information.
• Track and manage the lifecycle of warranty-related orders, including monitoring custom part numbers and verifying completed sales.
• Proactively identify customer trends and needs to recommend relevant service enhancements and future upgrade opportunities.
• Provide guidance on the availability of warranty and service offerings across different countries and regions worldwide.
• Collaborate closely with internal teams and external suppliers to ensure customers receive the most effective service solutions and support.
• Work cross-functionally with registration, operations, and service teams by sharing information on new service offerings, providing approvals, and supporting the successful processing of purchased warranties.

Odmeňovanie

1 891 EUR/month