HR Contact Center Associate with French and English (Remote) – 12-months (fixed-term) contract

Popis pozície

This role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.

Join the HR Contact Center team, which supports across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Zodpovednosti

• Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
• Actively seeks employee feedback to improve levels of service.
• Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Home Office Requirements

• A quiet and private place to work where you will not be disturbed.
• Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.

Požiadavky

• Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR).
• Computer skills (Windows, Microsoft Office, Outlook)
• Relevant work experience in administration, customer service/ call center or HR environment.
• Very good proficiency in additional European languages
• Ability to work in international teams where team members are in different locations and belong to different cultures
• Ability to work with confidential information
• Flexibility to work in a fast-paced environment
• Good interpersonal, communication, time management, and problem-solving skills.

Benefity