Odmeňovanie
From 1 270 EUR/month
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.
Pracovný režim
full-time
Job with occasional home office
Účel pozície
Performs tasks related to the respective production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of service activities and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to daily operational tasks and small team projects on a regular basis. Provides active on-site support, training, and development activities for other colleagues. Identifies gaps and deviations in existing processes and instructions and actively defines and implements improvements. Ensures governance of process management within the unit or company. Proposes and implements changes in processes or sub-processes according to valid standards in order to increase the efficiency of service activities. Provides consultancy in assigned processes. Prepares and controls optimization measures related to processes and reporting.
What will you do?
Challenge the quality of production processes to ensure Zero Outage targets
Manage teleconferences with all required participants to coordinate actions related to process topics
Manage continual service improvement activities to increase customer satisfaction
Manage process-related projects to ensure Continuous Improvement on DTAG level
Lead and build respective process communities to increase awareness to expected levels
Manage alignment between process and operational topics to ensure proper communication
Manage regular KPI reviews and set up actions in case of deviations to maintain expected quality levels
Provide coaching and consultancy related to assigned processes to support knowledge sharing
Role Specific Responsibilities
You'll be responsible for monitoring service quality, identifying process weaknesses, and driving continuous improvement initiatives. The role focuses on optimizing operational processes, reducing SLA breaches, and ensuring high service quality in collaboration with internal teams and external partners.
Additional responsibilities include:
- Analyze service quality and performance using KPI dashboards, SLA/OLA reports, NPS, trend analysis, and incident analysis
- Identify weaknesses and define suitable improvement measures
- Coordinate and follow up on actions to ensure sustainable quality improvements
