IT Service Desk Analyst

We harness the power of tech to increase sustainability. How do you want to use technology?

Join us as an and become the first point of contact for reliable, user-focused IT support. In this role, you’ll resolve technical issues, support smooth daily operations and deliver a high standard of service across the organization. This is a great opportunity for professionals who enjoy problem-solving, communication and working in a fast-paced environment. You’ll join a collaborative team that values quality, professionalism and continuous growth.

What will you do

• Provide first-line support for incidents and service requests
• Log, prioritise, and manage tickets in the ITSM system
• Troubleshoot and resolve issues at first contact where possible
• Communicate clearly with users and provide regular updates
• Maintain accurate documentation and follow ITIL processes

What we expect

• 1-3 years of experience in IT support or service desk
• Strong communication and end user service skills
• Strong working knowledge of Windows and Microsoft 365 (Office 365) environment
• Basic knowledge of Active Directory (user accounts, access, groups)
• Basic understanding of VPN connectivity and remote access support
• Flexibility to work in a shift-based schedule (working days only)
• Bachelor’s or Master’s degree in IT or a related field
• English language proficiency at Upper intermediate (B2) or Advanced (C1)

Odmeňovanie

1 180 EUR/month Salary 1 180 - 2 410 EUR/month Compensation varies depending on a wide array of factors including but not limited to role, level, location, effort, responsibility, skillset, and level of experience. We are hiring at the following management levels, and any offer will align with the base pay range according to the level at which you are assessed: Associate : 1180€ - 1960€ Analyst: 1430€ - 2410€

Recognition:

• Guaranteed paid overtime or overtime vacation
• German language bonus up to 200€ monthly/gross depending on language proficiency and level of seniority
• Flexible Benefit System - budget to be spent on services of your choice
• Employee share purchase plan
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards

Flexibility:

• Flexible working arrangements (time & place of work)