Head of Account Management

Odmeňovanie

From 3 500 EUR/month Competitive salary commensurate with experience

Popis pozície

We are a ~300-person team — ISO/IEC 27001 certified and growing. Reporting directly to the Chief Commercial Officer, you will own account strategy, senior operator relationships, and the commercial performance of our installed customer base.

Čo budete robiť

• Define and enforce global account management standards, playbooks, and lifecycle governance
• Lead account planning and QBRs for strategic operator partners; own executive-level relationships
• Prepare and manage the annual revenue plan for existing customers
• Drive upsell, cross-sell, and promotional activity in coordination with Product and Marketing
• Own the customer prioritization process and operator business plan programme
• Lead critical customer escalations and ensure fast, documented resolution
• Build and manage a multi-layer team — Team Leads, Key Account Managers, and Account Managers — across multiple markets

Čo ponúkame

• Senior leadership role with direct C-level visibility and impact
• International B2B iGaming environment across regulated EU, LATAM, Africa and US/CA markets
• Flexible working arrangements (per agreement)
• Employee perks, benefits
• Flexible working hours
• Hybrid work model
• 2 extra vacation days
• Informal and friendly working environment
• Team buildings and company events
• Fruit days
• Discounts and additional benefits (SK, CZ)
• Bike storage with showers ‍️
• English language courses

Požiadavky

Candidates with education suit the position

• Secondary without school-leaving examination
• Secondary with school-leaving examination
• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• University education (Master's degree)
• Postgraduate (Doctorate)

Language skills

• English - Advanced (C1)
• Slovak - Advanced (C1)

Osobnostné požiadavky a zručnosti

What we are looking for:

• Proven experience leading account management or customer success in a B2B technology or iGaming environment