Problem Manager

Pracovný režim

plný úväzok

Pozícia umožňuje občasnú prácu z domu

Pracovná náplň, právomoci a zodpovednosti

We are seeking an experienced Problem Manager to take ownership of the Problem Management process within our IT organization. The role focuses on identifying root causes of incidents, preventing recurrence, and driving long-term service stability. The ideal candidate will work closely with operational teams and stakeholders to ensure effective problem resolution and continuous improvement of IT services.

• Own and manage the end-to-end Problem Management process.
• Ensure identification, logging, categorization, prioritization, and resolution of problems.
• Lead root cause analysis (RCA) and ensure corrective and preventive actions are defined and implemented.
• Drive reduction of recurring incidents and improve overall service stability.
• Monitor problem records and ensure timely resolution in line with agreed SLAs.
• Collaborate with Incident, Change, and other ITIL processes to ensure alignment and efficiency.
• Facilitate problem review meetings and track progress of known errors and workarounds.
• Maintain and manage the Known Error Database
• Identify trends and patterns across incidents and problems and initiate proactive improvements.
• Ensure proper documentation and knowledge sharing across teams.
• Support continuous improvement initiatives and promote best practices across IT operations

Odmeňovanie

From 2 100 EUR/month

The base salary component starts at 2100 EUR/month (gross). The final salary amount will depend on the specific skills and experience of the candidates.

Zamestnanecké výhody, benefity

• Friendly working atmosphere and a stable background of one of the largest IT companies in the world
• Support of your professional growth
• Certified learning programs
• Profit Participation Plan - participation in the company’s profit
• Share purchase Plan – the possibility of purchasing employee shares
• 25 days of leave for regeneration for everyone
• 3 sick-days for recovery
• 30 days of fully paid sick leave
• Benefit Plus Program for leisure activities
• Referral bonus for referring a new colleague
• Multisport card for sports and wellness facilities
• The possibility of obtaining an interest-free loan