Enterprise Pro Customer Enablement & Maintenance Specialist

Požiadavky

• Experience in customer-facing, sales, or tech-related roles
• Project management and communication skills
• Proactive, detail-oriented, and solution-focused mindset
• Experience with web or e-commerce platforms
• Ability to manage complex, global customer relationships
• Fluent in English is a must

Požadované vzdelanie

• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• University education (Master's degree)
• Postgraduate (Doctorate)

Jazykové znalosti

• English - Upper intermediate (B2)

Náplň práce

Partners with top enterprise customers and internal sales teams to deliver a high-quality web experience and drive web revenue. This role acts as the primary point of contact for customers using customized web portals, managing onboarding, site maintenance, and issue resolution.

You'll be responsible for:

• Lead customer onboarding, activation, and web enablement
• Serve as the main contact for customer web portals and related requests
• Manage and resolve issues, ensuring fast and effective communication with sales teams
• Plan and optimize customer portal solutions with stakeholders
• Execute tickets and implement updates
• Track performance metrics and customer feedback to improve experience
• Ensure accuracy of product and pricing data across systems
• Manage projects end-to-end, including timelines, communication, and delivery
• Build strong customer and cross-functional relationships
• Support RFP processes and educate sales teams on web solutions

Ďalšie informácie

• Job with occasional home office
• Contract type: full-time

Čo ponúkame

• Healthcare and well-being
• Development
• Work - life balance
• Bonus system
• Community life (CSR)

Odmeňovanie

1 891 EUR/month

Salary offer (gross): 1 891 - 2 768 EUR/month

The anticipated initial gross base monthly salary range for this position is 1891- 2768 EUR, depending on experience + variable part 12% of your annual earnings