Command Center Specialist

Employment

Full-time. Start date: ASAP.

Responsibilities

Management of command center activities in 24/7 operation include:

• Monitoring of IT services
• 1st level support and troubleshooting assistance
• Incident tracking and escalation
• Communication with internal and external clients
• Communication with vendors and schema (VISA, MasterCard)
• Reports creation and other tasks required by daily business
• Working in 12hrs shifts

Odmeňovanie

1 600 EUR/month+ night/weekend/holiday surcharges. Our final offer will depend on the seniority and expertise of the selected candidate.

Employee perks, benefits

• Hybrid way of working ( 60%home office)
• Contribution to pension plan
• 3 paid sick leave days per year
• Benefits package – 275€ per year
• Multisport card
• Long term career development
• Hard & Soft skills trainings

Requirements for the employee

Education:

• Secondary with school-leaving examination
• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• University education (Master's degree)

Educational Specialization:

• Technical or Business

Language skills:

• English - Upper intermediate (B2)
• Slovak - Advanced (C1)

Other knowledge:

• Microsoft Excel - Advanced
• Microsoft Word - Skillful
• Microsoft Excel - Skillful

Personality requirements and skills:

• IT infrastructure overview and technical literacy
• Practical experience with IT monitoring services (helpful but not required)
• Highly professional communication skills (spoken, written)
• Strongly client and service delivery oriented
• Self organized, attention to details, ability to multi-task
• Works independently but also effectively as part of team
• English is a must
• Italian is advantage