Underwriting Support Analyst

Information about the position

The purpose of the role is to assist the Underwriting Operations function in the delivery of high-quality client services by helping to ensure smooth operation of the control environment. The role is responsible for undertaking a variety of underwriting support services and ensuring that the desired quality and service levels are met at all times.

The role forms part of the Underwriting Operations function within the Centre of Excellence. On a day-to-day basis the work allocation and functional reporting line will be into the Technical Operations Manager responsible for management of the Underwriting Controls capability.

Your Tasks:

• Coordinate the Proportional Treaty statement process, ensuring accurate booking of claims and premiums within company systems
• Monitor, track and chase the receipt of Proportional Treaty statements
• Investigate and resolve booked vs accounted premium variances
• Advise data entry teams on process for entry of complex &/or unique endorsements or contract adjustments
• Support internal & external by providing evidence of controls and ensuring all operations align with regulatory standards and internal underwriting guidelines
• Develop and maintain Standard Operating Procedures (SOPs) and underwriting policies to reflect current best practices
• Ensure all operational activities meet or exceed agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Identify opportunities to automate or enhance underwriting control processes
• Assist with ad hoc tasks and projects as needed across Underwriting Operations

Experience Required:

• Bachelor’s or Master’s degree from economics, management or similar fields
• At least 2 years of experience working within a commercial (re)insurance carrier or delegated authorities or other insurance and reinsurance lines of business

Your skills:

• Relevant (re)insurance industry experience, specifically within the Underwriting Community
• Strong understanding of insurance documentation, slips, wordings, and varied (re)insurance structures
• Ability to analyse bordereaux and treaty statements and liaise with brokers, coverholders and third parties
• Excellent computer literacy with a particular focus on data analysis
• Strong attention to detail with the ability to manage multiple priorities under pressure
• Ability to liaise effectively with diverse stakeholders, including brokers, underwriters, and third-party partners