IT Product Service Owner

Contract type

Full-time

Responsibilities

You will own and drive the end-to-end delivery, operation, and evolution of enterprise creative and generative AI services.

You will act as the central interface between business stakeholders (e.g., Marketing, Communications, Sales) and IT, ensuring that enterprise solutions deliver maximum value, innovation, and compliance across the organization.

You will be part of a global IT customer and marketing platforms team, shaping modern digital content creation ecosystems powered by enterprise technologies.

Task and Responsibilities

• Own the end-to-end lifecycle of enterprise creative and generative AI services, including strategy, delivery, operations, and continuous improvement
• Act as the primary point of contact for business stakeholders regarding all service, technical, and innovation topics
• Define and manage the product vision, roadmap, and backlog aligned with business goals and innovation cycles (e.g., AI-driven content generation)
• Drive adoption and enablement of creative and generative AI capabilities across global teams
• Coordinate implementation and integration of services within the enterprise IT landscape (e.g., identity, DAM, CMS, marketing platforms) as well as third party AI models
• Lead release planning and change management, ensuring smooth rollouts of new features and updates
• Oversee incident, problem, and service management in line with ITIL best practices
• Manage and collaborate with external vendors and enterprise partners
• Ensure compliance with security, data privacy, and governance policies, especially related to generative AI usage
• Drive innovation use cases leveraging generative AI (e.g., AI-generated assets, automated workflows, content scaling)
• Monitor service performance, KPIs, and user satisfaction to continuously optimize the platform

Requirements

Required Education, Experience and Knowledge/Skills

Education

• Degree in Information Technology, Computer Science, Business Informatics, or a related field

Technical Skills

• Strong experience with SaaS platforms
• Solid understanding of cloud environments (e.g., Azure), integrations, and APIs
• Experience with IT Service Management (ITIL) and agile methodologies (Scrum, Kanban)
• Knowledge of digital content workflows, asset management, and marketing technologies