Customer Enablement & Maintenance Specialist with German language

What you need to succeed in this opportunity

• Experience in customer-facing, sales, or tech-related roles
• Project management and communication skills
• Proactive, detail-oriented, and solution-focused mindset
• Experience with web or e-commerce platforms - beneficial
• Ability to manage complex, global customer relationships
• Fluent in English; German language is a must

Required education

Follow-up/Higher Professional Education

What you will do

The Customer Enablement Specialist partners with top enterprise customers and internal sales teams to deliver a high-quality web experience and drive web revenue. This role acts as the primary point of contact for customers using customized web portals, managing onboarding, site maintenance, and issue resolution.

You'll be responsible for:

• Lead customer onboarding, activation, and web enablement
• Serve as the main contact for customer web portals and related requests
• Manage and resolve issues, ensuring fast and effective communication with sales teams
• Plan and optimize customer portal solutions with stakeholders
• Execute Enterprise Pro tickets and implement updates
• Track performance metrics and customer feedback to improve experience
• Ensure accuracy of product and pricing data across systems
• Manage projects end-to-end, including timelines, communication, and delivery
• Build strong customer and cross-functional relationships
• Support RFP processes and educate sales teams on web solutions

Benefits

• Healthcare and well-being
• Development
• Work - life balance
• Bonus system
• Community life (CSR)

Odmeňovanie

From 1 950 EUR/month Base gross monthly salary from minimum 1950 EUR and above, depending on experience + variable part 12% of your annual earnings

Contract type

full-time

Work arrangement

Job with occasional home office