Customer Success Manager

Odmeňovanie

1 600 - 2 100 EUR/month

Pracovné podmienky

• Contract type: full-time
• Format: 50% Remote + 50% offline client meetings

Poslanie role

• Be a strategic partner for key clients, helping them grow their revenue while ensuring long-term retention and expansion of the services within their business.

Hlavné zodpovednosti

• Manage and grow long-term relationships with existing key clients.
• Monitor client financial metrics to detect risks early and provide actionable growth recommendations.
• Advise clients on product best practices to help them achieve their specific business goals.
• Drive upselling and cross-selling initiatives to increase average deal value.
• Focus on client retention and proactively work to reduce churn rate.
• Resolve strategic issues in a win-win manner, acting as a business consultant rather than technical support.
• Collaborate with internal teams to align product development with client needs.

Požiadavky na uchádzača

• Slovak language at a native or C1 level + English (B2+).
• Based in the area and ready for occasional on-site client meetings.
• Strategic thinker with a business-oriented mindset and long-term focus.
• Proven experience as a Customer Success Manager, Account Manager, or in a similar client-growth role.
• Strong track record in upselling, cross-selling, and maintaining high retention rates.
• Ability to understand client financials and communicate effectively in business terms.
• Proactive in identifying risks and implementing solutions before they become critical.

Vzdelanie

• University education (Master's degree)
• Postgraduate (Doctorate)

Jazykové požiadavky

• Czech - Advanced (C1) or Slovak - Advanced (C1) or English - Upper intermediate (B2)

Benefity

• Competitive compensation based on your experience and results.
• Regular performance reviews and clear career growth opportunities.
• Direct influence on internal processes and the opportunity to shape our CS strategy.
• Work in an international product company with a supportive and healthy culture.
• Flexible working hours and full freedom in planning your day.