SSG Customer Experience Specialist

Požiadavky

• 2-5 years of experience in customer onboarding, customer success, enablement, or other customer-facing support roles.
• Excellent communication, presentation, and active listening skills, with the ability to engage professionally with customers and stakeholders.
• Confident presenting and demonstrating tools or platforms to customers, both virtually and in live sessions.
• Customer-centric mindset with a passion for delivering a positive experience and building strong relationships.
• Strong problem-solving skills, able to identify customer needs, explain solutions clearly, and adapt to different situations.
• Highly organized and adaptable, capable of managing multiple priorities and requests in a fast-paced environment.
• Collaborative team player who works effectively across sales, account management, and other cross-functional teams.
• Background in SaaS, ERP, portals, software onboarding, or customer success environments is highly preferred, along with proficiency in Microsoft Office tools.

Požadované vzdelanie

• University education (Master's degree)
• Postgraduate (Doctorate)

Náplň práce

• Lead customer onboarding, ensuring a seamless setup experience and guiding users through platform adoption.
• Deliver engaging product demos and training sessions, helping customers understand key features, functionality, and best practices.
• Create and maintain onboarding materials, including training guides, demos, presentations, and support documentation.
• Act as the first point of contact for customer inquiries, identifying needs, troubleshooting issues, and providing timely solutions.
• Support customers with portal navigation, asset management, warranty information, service cases, and product-related questions.
• Manage customer account setup and asset onboarding, including individual and bulk asset uploads for enterprise customers.
• Collaborate closely with sales, account managers, and internal stakeholders to deliver an exceptional customer experience and ensure successful adoption.
• Capture customer feedback, document interactions, escalate complex issues when needed, and drive continuous service improvement through Voice of Customer insights.

Odmeňovanie

1 891 EUR/month

Salary offer (gross): 1 891 - 2 768 EUR/month

Base gross monthly salary from 1 891 EUR - 2 768 EUR , depending on experience + variable part 12% of your annual earnings.