Inside Sales Representative

Overview

Hybrid remote working model.

This role focuses on new customer acquisition through cold contact to prospect customers, generation and lead of sales campaigns, digital sales leads, and suppliers integration plans/business referrals. It includes attracting prospect customers with comprehensive information and negotiating to achieve sales close.

You will collaborate daily with the rest of the Commercial team, supporting a commercial strategy targeting customer experience through customer segmentation and sustainable growth.

Responsibilities

• Prospect, qualify, and secure new business opportunities in assigned market sectors, driving the sales pipeline to achieve revenue growth.
• Develop tailored commercial proposals, negotiate terms, and close deals, ensuring alignment with company policies and profitability goals.
• Maintain and strengthen relationships with existing clients, conducting regular reviews to identify additional business opportunities and ensure high customer satisfaction.
• Collaborate with internal teams such as finance, logistics, and marketing to support smooth customer onboarding and the successful execution of sales strategies.
• Track and manage sales activities using CRM systems, ensuring a continuously filled and actively managed sales funnel.
• Deliver on key performance indicators, including revenue targets, customer acquisition, and customer satisfaction (NPS).
• Conduct market research and competitor analysis to inform strategic sales planning and identify new business opportunities.
• Provide input and feedback on improving the inside sales processes and customer experience to ensure long-term success.
• Generate new business leads from references, tradeshows, web searches, other digital resources and qualifying them.
• Set up and lead sales campaigns based on category, service/product mix and type of account, coordinating campaign activities with commercial team members; supporting materials creation and translation.
• Cold calling: making multiple outbound calls to potential prospects, understanding client needs, offering solutions and support on procedures, researching potential leads.
• Generate relationship and engagement on social media and other demand generation digital tools, maximize interaction with corporate pages and web site.
• Track performance and sales metrics monthly.
• Build pipelines with team members and maintain database of prospective client information.
• Clarify the need of the prospect customer and evaluate size and timing of the opportunity, using CRM to track each sales stage.