Operations Agent – Travel experience needed

Odmeňovanie

After probation, successful candidate gets 4% from profit of performed requests.

Náplň práce

Work with premium services and call center teams in a fast-paced, luxury-focused environment.

Podpora klientov

• Provide VIP concierge and travel services, from booking luxury experiences to special gifts.

Správa požiadaviek

• Oversee premium and call center requests, ensuring quick and effective solutions.

Komunikácia s klientmi

• Maintain proactive, clear communication with clients.

Správa e-mailov a hovorov

• Direct incoming communication to the appropriate teams.

CRM a správa údajov

• Keep client data and service history up to date in the CRM system.

Podpora tímu

• Assist other teams during busy times or holidays.

Vzťahy s dodávateľmi a partnermi

• Build strong partnerships to deliver high-quality services.

Výskum a riešenia

• Find top solutions for unique client needs.

This is a rotating shift position, and the successful candidate will be required to work weekends and holidays as part of the shift schedule. Flexibility and availability to work outside regular business hours are essential to ensure seamless service for global clientele.

Benefity

• Be part of one of the most prestigious international companies, known for delivering exceptional service and luxury experiences to high-net-worth clients around the world for almost 30 years.
• Opportunities for professional growth and advancement, with support to develop your skills and progress in your career.
• 25 days of paid vacation to relax and recharge.
• Special discounts on flights and hotel bookings for personal vacations.
• Dog-friendly office.
• Social activities involving food, barbecues and visits to restaurants.

Možnosti rozvoja

This role offers the chance to evolve into a Personal Assistant position, with the opportunity to work closely with HNWI and UHNWI, providing elite, personalized support.

As you thrive in this dynamic position, you’ll develop the skills and experience needed to take on more responsibility, expand your client relationships, and provide high-end, bespoke assistance.