Odmeňovanie
Wage (gross)
From 1 000 EUR/month
The salary indicated is a tentative estimation and the final salary will be agreed after an interview, once we find out more about your experience and skills
Pracovné podmienky
Place of work
Slovakia (Job with occasional home office)
Contract type
full-time
Start date
ASAP
Popis práce
Hello, are you a friendly communicator who enjoys helping others and staying organized? We’re looking for a Customer Support Specialist to be the first point of contact for professional end users with questions about pharmaceutical products. If you love creating positive experiences and working in a collaborative environment, we’d love to hear from you. As our new colleague, you will work on this tasks:
- Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner
- Listening with empathy and addressing customer needs with care and sensitivity
- Documenting all enquiries accurately and ensuring timely follow-up
- Coordinating with internal teams and Level 2 Support to resolve complex issues
- Maintaining a structured and organized approach to managing communication and follow-ups
Zamestnanecké výhody
Referral bonus depending on level of person referred
Business mobile (also for private calls) and laptop
3 sick days per calendar year
2 extra days off for your wedding
Social events (team-buildings and team-dinners)
Budget for trainings & certifications
Monthly events (office)
Free snacks & drinks in the office
Home Office upon agreement
Flexible working hours
Ice Hockey ticket discounts
Supplementary pension scheme (the third pilar) contribution
Benefit card
On - calls paid beyond the law
Meal allowance beyond the law
Company bonus (based on company financial results)
Požiadavky
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT
Language skills
English - Advanced (C1)
German - Upper intermediate (B2)
Personality requirements and skills
Very good knowledge of English and German
Excellent communication skills – you enjoy helping others and do so professionally
Empathy and patience – you know how to make customers feel heard and understood
Strong organizational skills – you work in a structured and detail-oriented way
Previous experience in customer service is a plus, but not a must
