Odmeňovanie
Information about the position
We are looking for a skilled and experienced Application Support Specialist to join our international dynamic team. In this role, you will provide Level 2 support for critical business applications (e.g. CAQ, LMS, QMS, EAM, and many more). You will work closely with client stakeholders, application owners, and third-party vendors to ensure stability, performance, and continuous improvement of the supported systems.
If you are passionate about problem-solving and building strong client relationships, this opportunity is for you!
Key Responsibilities
- Provide L2 application support for life sciences platforms including RIMS (Regulatory Information Management Systems)
- Handle escalated tickets from Level 1 support, focusing on complex technical issues
- Analyze application issues related to configuration, integrations, data, security, and user access
- Perform minor configuration changes, data fixes, and operational support activities in line with SOPs and change management processes
- Support release activities, including regression testing, deployment validation, and post-release support
- Experience with Identity and Access Management (IAM), including user lifecycle management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts
- Collaborate with client stakeholders and third-party vendors, building deep knowledge based on the client’s application environment
- Handle Incidents, Service Requests, Changes, and Problem Ticket activities in line with ITIL processes
- Proven track record in end-to-end Request
- Support Change & Configuration Management, System Administration, and Validation tasks (for CSV procedures and GxP-regulated environments)
- Manage application documentation, license usage, and access controls
- Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
Employee perks, benefits
- Referral bonus depending on level of person referred
- Business mobile (also for private calls) and laptop
- 3 sick days per calendar year
- 2 extra days off for your wedding
- Social events (team-buildings and team-dinners)
- Budget for trainings & certifications
- Monthly events in the office
- Free snacks & drinks in the office
- Home Office upon agreement (or possibility to work from our office)
