Support Engineer (EEG)

Odmeňovanie

The given salary is the minimum offered to new employees. The starting salary depends on the educational background and experience in a similar technical position. It is further reviewed after the successful completion of the probation period. The annual bonus is based on personal and company performance and represents the 13th salary approximately.

Responsibilities

Support Engineer provides remote support for the Enterprise, Energy, Government Business Unit customers and their communication networks and services. The Support Engineer helps customers to use their internet connection and related services by providing the following activities:

Activities:

• Technical support via phone and e-mails for communication products (data, voice services)
• Communication with Customers, Field Engineers, Suppliers
• Follow up and Troubleshooting of network failures reported by customers or automatic monitoring systems; escalation when needed to 2nd/3rd level
• Active role in Incident management process
• Active role in Request fulfilment process
• Remote service testing and activation
• Analysing data records
• Internal databases updating

Work schedule and coverage

Network Operation Centre provides 24/7 support. We are working in 3-shift mode (compensated in addition to the base salary). Shifts are planned 1 month in advance - considering company/individual needs – which provides good flexibility.

Contract / start

• Contract type: full-time
• Start date: ASAP
• Initial contract will be fixed-term for a 1 year. After mutual agreement the contract can be changed to permanent.

Employee perks, benefits

• The attractive working environment in an international telecommunication/networking company
• Training platform
• Meal allowance of 7 EUR /day worked
• Mobile phone also for private use
• Laptop also for private use
• All-year healthcare package with private medical clinic
• Supplementary pension saving contribution
• 100% salary compensation during illness up to 2 months (doctor certified)
• Home office option after the initial training period (3 days in the office, 2 days at home)
• 5 days of additional holiday
• Language training allowance
• Psychological counselling