Odmeňovanie
3 000 - 3 500 EUR/month
The advertised amount represents the starting salary range. The final salary will be determined based on the candidate’s experience, skills, and qualifications and confirmed during the interview process.
In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.
full-time
O pozícii
The team provides internal technical support services to global operations. It operates a contact center service and supports internal consumers of contact center services across multiple locations worldwide.
The Basis team is part of a value chain platform consisting of state-of-the-art technologies and offers best-in-class services to support efficient business operations. The team focuses on delivering technical solutions and supporting projects and business from a Basis perspective. The team is also responsible for the operation and maintenance of transport management and solution management, including managed systems.
As a Basis Consultant, you will help operate, improve, and modernize a global landscape. You will collaborate with international teams, contribute solid technical know-how, and support major technical initiatives.
Náplň práce
- Lead customer experience initiatives to improve customer satisfaction, loyalty, and business outcomes.
- Analyze customer feedback, journey maps, and performance metrics to identify improvement opportunities.
- Collaborate with business stakeholders, IT teams, and leadership to define and implement customer-centric solutions.
- Manage end-to-end projects, including planning, execution, risk management, stakeholder communication, and delivery.
- Drive process optimization and continuous improvement initiatives across customer-facing functions.
- Establish and maintain knowledge management frameworks, standards, and governance.
- Create, organize, and maintain knowledge bases, best practices, process documentation, and training materials.
- Facilitate knowledge sharing and adoption across teams and business units.
- Monitor project performance and provide regular status updates to leadership and key stakeholders.
- Ensure solutions align with organizational goals, compliance requirements, and industry best practices.
- Take end-to-end ownership of the coordination, oversight, and successful delivery of planned projects, tasks, and initiatives, ensuring effective collaboration and execution across internal teams and external partners.
