Client Success Manager

Odmeňovanie

• depending on candidate's experience

Information about the position

This role combines client management, strategic follow-up and coordination across internal teams. It is ideal for someone who enjoys structured client interactions, problem-solving and driving measurable outcomes in an international B2B SaaS environment.

Your responsibilities

Client Operations & Account Management

• Supervise and coordinate daily client operations handled within the Client Success team
• Oversee onboarding activities and support client adoption of the platform
• Ensure efficient handling of client requests and issue resolution
• Coordinate collaboration between clients and internal teams

Client Success & Retention

• Build and manage long-term relationships with key clients
• Understand client needs and recommend relevant product functionalities
• Educate clients on how to use efficiently and increase product adoption
• Identify dissatisfied or at-risk clients proactively and work on retention strategies
• Conduct regular follow-ups with key clients to ensure satisfaction and engagement

Client Satisfaction & Product Improvement

• Gather client feedback and identify opportunities to improve client satisfaction
• Collaborate closely with Product, Operations and Business Development teams
• Escalate new client needs and evaluate potential product improvements
• Help improve communication and client success processes

Team & Growth Perspective

• You will join an existing Client Success structure and work together with a team member already supporting client operations. The role is expected to evolve with the company’s growth, including the opportunity to build and manage a larger Client Success team in the future.

Employee perks, benefits

• Work on a unique SaaS product within maritime logistics
• International environment and fast-growing global business
• Real impact on client satisfaction and company growth
• Opportunity for professional growth and future leadership responsibilities
• Hybrid work and flexible working hours
• Friendly and open company culture
• Small, dynamic and supportive team
• Learning & development support