Customer Service Agent - German Speaker

Informácie o pozícii

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing well known sports brand.

Hlavné zodpovednosti

• Work with customers to answer product information and resolve queries in a skillful and professional way.
• Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
• Communicate with customers via phone, email, chat and social media.
• Become an expert and brand ambassador for the brand.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with team members and supervisors to improve service quality.

Požiadavky

• Fluency in both German and English.
• A passion for helping customers.
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with an eye for details.
• A strong professional and proactive approach to problem solving.
• The job is suitable for: Graduate
• University education (Bachelor's degree)
• German - Upper intermediate (B2)
• English - Upper intermediate (B2)

Čo ponúkame

• Start Date: November/December.
• Contract: Fixed-Term (6 months with possibility to move into a permanent contract).
• Full-time (also possibility of part-time)
• Working Hours: Monday to Saturday from 9:00 to 20:00 - Rotative Schedule of 8 hours, 5 days per week
• Working Model: Hybrid
• Training: Full-Time Training for 2 weeks

Odmeňovanie

Information about the position

Job description, responsibilities and duties

€19,000 gross per year.