Customer Success Manager – US Hours, Bratislava

Job description

• We are seeking a Customer Success Manager with a telco background
• experience in account management or customer-facing roles
• work with small US enterprise clients, ensuring their satisfaction and long-term success
• enjoy building relationships with customers, delivering excellent service, and leveraging telco expertise to support client success and growth

Key responsibilities

• Manage customer communication via phone, email, and online platforms.
• Support enterprise client lifecycle, contract retention, and revenue growth.
• Build and maintain strong relationships with customers.
• Own or co-manage enterprise accounts with a Strategic Account Lead.
• Support new business development, RFP processes, and strategic deals.
• Manage sales tools and track orders from receipt to billing.
• Understand client goals, challenges, and industry trends to offer relevant solutions.
• Work with product, marketing, and support teams to meet client needs.
• Conduct regular business reviews and identify new opportunities.
• Ensure high client satisfaction by resolving issues quickly.
• Share insights and recommendations with senior management.
• Continuously improve product and technical knowledge through training and industry resources.

Working details

• Hybrid work mode: 3 days per week in the office.
• Start date: immediately or upon agreement
• Work time: 3:00 pm-11:30pm
• Interview process: 2 rounds of online interviews

Requirements

• Candidates with education suit the position
• University education (Bachelor's degree)
• University education (Master's degree)
• Postgraduate (Doctorate)
• Educational Specialization
• Sales, Network, Information technology, Business
• English - Advanced (C1)
• Number of years of experience
• 5
• Experience in customer-facing roles, preferably in Account Management, Project management, Sales or Client Services.
• Telecom experience is required.
• Knowledge of telecommunication products and services (voice, data, internet, cloud services).
• Fluency in English, with proficiency in both verbal and written communication.
• Excellent communication and presentation skills with the ability to build and maintain relationships over the phone.
• Strong organizational, time-management, and workload management skills.
• Ability to work effectively under pressure, set priorities, and make quick decisions.
• Self-motivated, proactive, and detail-oriented.
• Strong team player with a commitment to excellence and a positive attitude.

Benefits

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
• Referral Program – enjoy cooperation with your colleagues and get the bonus
• 5/10 years club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
• Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.
• Multisport Club Card
• Technical and Personal training – we are investing in your skills growth
• Language courses
• 1 paid day off for volunteering – we are supportive of all charity ideas
• Meal contribution directly to your account

Wage (gross)

• From 2 000 EUR/month
• The final salary offer will depend on the agreed scope of work, years of experience, technical skills, and the interview results.
• B2B cooperation is also available.