Service Delivery Manager with German (m/f/d)

Odmeňovanie

From 1 600 EUR/month

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.

What will you do?

• Manage and coordinate the delivery of IT services across multiple operational teams.
• Serve as the primary point of contact for customers regarding service-related matters.
• Ensure services are delivered according to agreed Service Level Agreements (SLAs).
• Monitor service performance and drive continuous service improvements.
• Coordinate service reviews, reporting, and customer governance meetings.

You will succeed if you

• have strong customer and service orientation.
• have Excellent communication and stakeholder management skills.
• have analytical and problem-solving mindset.
• have ability to manage multiple priorities and work under pressure.
• have a strong presentation and reporting skills.
• have Leadership and coordination capabilities.
• have financial and commercial awareness
• have Bachelor's degree in Information Technology, Business Administration, Telecommunications, or related field.
• have several years of experience in IT Service Management, Service Delivery, or Customer Operations.
• have experience working in an international environment and customer-facing role.
• have knowledge of IT infrastructure, cloud services, and managed services environments.
• have ITIL certification is an advantage.
• have English B2
• have German C1

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work - life balance