Customer Technical Consultant with English language

Your role

Are you passionate about communication, languages, and supporting B2B customers in finding the right solutions? Join our Technical Information Services team and become the first point of contact for business customers across diverse industries within the Adhesives portfolio.

In this role, you will contribute to delivering high-quality B2B technical support while continuously developing your technical and business knowledge within the Adhesives portfolio, you will be working with brands and much more. You will work in an international and collaborative environment where curiosity, knowledge-sharing, and continuous learning are part of everyday work.

What you´ll do

• Act as the first point of contact for B2B customer inquiries related to Adhesives via phone, email, and web forms.
• Provide first-level technical and informational support for standard requests, including basic adhesives product information, technical documentation.
• Perform initial identification, qualification, and categorization of incoming inquiries.
• Identify, qualify, and route complex or non-standard requests to the appropriate expert teams (e.g. Technical Support, Customer Service).
• Accurately document customer interactions, inquiries, and outcomes in the CRM system to ensure transparency and traceability.
• Support business growth by identifying and qualifying potential new customers and opportunities.
• Collaborate closely with technical and business support teams to ensure accurate and timely responses.
• Build and maintain effective relationships with key stakeholders across business units.
• Maintain and continuously update knowledge management systems and internal documentation to ensure consistent and high-quality customer support.

Your skills

• Minimum 2 years of experience in customer care or a comparable customer-facing role.
• English proficiency required for internal communication.
• Strong customer orientation with excellent communication and interpersonal skills.
• Confident and professional approach to direct customer interaction (consultative and support-oriented).
• Curious and proactive mindset with a strong willingness to learn and develop, supported by structured onboarding and training.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks in parallel.
• Ability to remain focused, resilient, and solution-oriented in a fast-paced environment.
• Technical or chemical background is an advantage.