Consultant with German - Billing Team

Who we are looking for

• Secondary education degree or adequate professional experience focusing on Billing/Customer care/Sales
• Fluency in English and German.
• Excellent verbal and written communication skills.
• Ability to effectively communicate with internal and external customers.
• Excellent proficiency with MS Office suite.
• Effective time management, in order to meet deadlines.
• A positive attitude and ability to provide an excellent customer service.
• Ability to work independently and to carry out assignments to completion.
• A team player who enjoys working in a team environment.
• Minimum experience in an administrative role, preferably within Finance or Legal.
• EU Passport.

Your future role

Join the newly established Finance Operate business line, offering outsourcing services to global corporate clients.

• Be part of a dynamic team.
• Work within the Billing & Order Entry team within Order To Cash function, ensuring automated controls on business revenues and sale costs.
• Handling collections management for portfolio of the most complex customers and sensitive accounts, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters (in line with pre-defined collections strategy)
• Managing and processing orders.
• Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
• Processing data for new orders and order modifications.
• Create billing invoices and credit notes.
• Preparing & sending indexation renewal letters to customers.
• Requesting guarantees for the placed orders.
• Completing commercial correspondence and supporting project managers with order related matters.
• Communication verbally and in writing in English and German.
• Being the first point of contact for contractual questions from our customers.
• Checking contracts and approvals in our CRM tool.
• Support and manage dispute resolution.
• Communicating proactively with clients.
• Running calculations for customer offers.

What we offer

• Stable job in a multinational company based on an employment contract (unlimited).
• Flexible hybrid work model – partially from home and the office.