Customer Support Agent (TaaS) - German Speaker

Odmeňovanie

Salary: €19,000 gross yearly.

Commuting/WFH allowanceof €50 per month (€600 per annum).

Pracovná náplň

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

The company is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, it’s transforming daily commutes and making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, it’s committed to creating a more sustainable and efficient future for transportation worldwide.

Zodpovednosti

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support customers and maintain service quality.
• Foster positive interactions in all communications, making sure customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.

Požiadavky

• You’re fluent communicating in German, C1/C2 level in both written and spoken.
• You’ll be working with an international team, so you need to be comfortable in English too!
• You love helping people and solving problems, whether it’s over the phone or by email.
• You’re comfortable with MS Office and can pick up new tools quickly.
• Even when things get busy, you stay organised and keep delivering quality service.
• Be eligible to work in Slovakia.

The job is suitable for:

• Graduate

Minimum education required: Secondary with school-leaving examination

Language skills:

• German - Advanced (C1)
• English - Upper intermediate (B2)

Ponúkané podmienky