Support Engineer

Contract type

full-time

Start date

ASAP

Odmeňovanie

Depends on seniority.

Information about the position

Job description, responsibilities and duties

The team you will join is responsible for delivering our solution to our customers and supporting their deployments. The team also provides technical assistance to our Implementation partners and Customers IT departments in setting up, maintaining and troubleshooting our solution.

Responsibilities

• Work on technical issues at customer deployments
• Be in daily contact with Customer and Partner IT technicians via phone/chat/e-mail and using remote access to work within customers environment
• Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems.
• Collect feedback from customers and provide it to the development team and management
• Be part of Support and Services organizations, working closely with our Project Managers and also with technical consultants and software engineers
• Participate in a one-week on-call duty approximately once every two months, as part of a rotating on-call schedule

Requirements

• Excellent communicative skills, able to find compromise solutions, be representative in front of customers
• Proven customer service skills
• Be creative to find workarounds and solutions for the customers, reporting defects and problems
• Understanding of the Product lifecycle and future direction for the supported products
• Strong communication skills (written and verbal) in English
• Strong knowledge of Linux operating systems
• Understanding of voice communication technologies is a plus
• Understanding of SQL
• Good (better native) Czech or Slovak
• Passion for new technologies and learning

Education

Minimum education required: Secondary with school-leaving examination Educational Specialization: Software Development

Benefits, perks

• Creative environment with a strong sense of ownership
• Flexible home-office policy
• Flexible working hours – based on agreement with the team
• Open and transparent environment
• Competitive salary
• Team events – company breakfasts, team building
• Budget for training and conferences, internal knowledge share sessions