Customer service specialist

Odmeňovanie

Information about the position

Job description, responsibilities and duties

Area of responsibility

We're looking to join our growing team from Global Business Services (GBS) office.

The Customer Service Specialist delivers exceptional customer support and drives operational excellence. In this role, you will manage enquiries, orders, and requests with accuracy and professionalism; collaborate closely with global teams; maintain data integrity; and provide timely solutions that elevate customer satisfaction.

Employment information

• Contract type: full-time
• Start date: ASAP / by agreement

Key responsibilities

• Own customer interactions end-to-end, responding promptly and accurately to queries to sustain high satisfaction levels in writing and on the phone.
• Support sales activities for assigned accounts using an ERP system, including customer master data management, order entry and tracking, price list maintenance, and delivery coordination.
• Process debit/credit orders and account overviews and manage all related documentation, keeping complete, compliant records of communications and transactions.
• Contribute to continuous improvement by spotting opportunities to enhance customer experience and operational efficiency.
• Handle CRM requests, including general questions, availability checks, price conditions, and complaints; ensure professional follow-up and coordinate escalations to colleagues or other departments when needed.
• Guide customers on digital tools to ensure smooth navigation and usage.
• Partner cross-functionally with Sales, Planning, Controlling, Accounting, Logistics, and Warehouse to resolve enquiries efficiently.
• Provide EMEA support, sharing knowledge and acting as backup during holidays or absences.
• Pitch in locally on business-support duties as needed, such as export management and sales operations.

Order management

• Monitor open orders and proactively inform customers about delays, confirmation accuracy, backlog, and overdue orders.

Requirements

• University education (Bachelor's degree)
• English at upper-intermediate level (B2), written and spoken
• At least 1 year of experience in the position or sector
• Clear, professional communication skills
• Polish, German, or another EMEA language is welcome