Commissioning Specialist (German-speaking)

Odmeňovanie

First quality check of complaint (containing single orders) in the inbox, rejection to partner with explanation. If necessary, in case of acceptance, forwarding the complaint into the workflow (SAP-based).

Research of single orders in different systems to clarify the status of the order (partially done by a BOT)

Evaluation the result of the clarification, in case of a failure: calculate the correct commission (based on rules). In case of rejection, choose and name a reason of rejection.

O pracovnej pozícii

We are looking for a detail-oriented colleague who will be responsible for the analytical assessment of claims submitted by business partners. Your role will be to verify whether the commissions or payments expected by business partners are justified and in line with internal records. The position involves systematic, data-driven decision-making and performing checks across internal systems.

• Quality check of the commissioning statement to avoid complaints and gain deep insight in conditioning models to handle complaints correctly and effectively.
• Answering questions by Sales Partners regarding the commissioning statement.

Požiadavky

• University education (Bachelor's degree)
• German - Upper intermediate (B2)
• English - Upper intermediate (B2)
• University degree (Bachelor or Master) in business administration, information technology (IT) or finance
• 1-2 years background in customer service or finance preferred.
• Ability to understand the entire Order-to-Cash process, including customer service, billing, payment, and collection.
• Experience with working with SAP
• Language knowledge: German (fluent) and English
• Advanced knowledge of MS Office (PowerPoint, Excel, Word)
• Basic SAP knowledge
• Analytical, communication and organizational skills
• Detail oriented and problem solving skills
• Independent and comprehensive thinking
• Team player
• High self-motivation, as well as pronounced responsibility for the field of activity
• Willingness to travel to Germany occasionally

Benefity

• Annual Bonus (Variable Pay): In accordance with the employer’s remuneration policy, employees are eligible for an annual bonus of up to 5% of their annual total cash, subject to achieving 100% of the performance criteria defined by the employer.*
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a meal benefits card or as a financial allowance.