Odmeňovanie
Final salary is
negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1820 € /brutto.
Additional information
- Please be informed that our
Additional information
remote working possibility is only available within Slovakia due to European taxation regulation.
We are looking for a motivated and customer-focused Customer Success Manager to join our Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.
This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
What will you do?
Customer Journey Management
Own and improve the end-to-end customer experience on the Marketplace, ensuring customer satisfaction and retention.
Customer Support
Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
Partner Management
Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
Marketing Collaboration
Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
Documentation & Tools
Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
ITSM Tools Usage
Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
Continuous Learning
Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.
You will succeed if you
MUST HAVE
Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
ITIL Certification
Familiarity with documentation and project management tools like Confluence and Jira.
Strong communication skills in English verbal and written.
Customer-oriented mindset with problem-solving capabilities.
Ability to collaborate effectively with multiple teams and stakeholders.
Proactive attitude and eagerness to learn and grow within the role.
