Junior Account Manager

Odmeňovanie

From 1 900 EUR/month The salary will depend on the candidate’s experience and qualifications.

We are curious by nature, collaborative by choice, and passionate about turning data into insights that matter. As we continue to grow, we are looking for someone to join our Account Management team and help us build strong, long-term relationships with our clients.

In this role, you will work closely with existing clients, helping them get the most value from products and services. You will support client onboarding, communication, platform demonstrations, training, and ongoing account management, while working closely with Research and Business Development teams.

As you develop in the role, you will gradually take ownership of selected client accounts and manage these relationships independently.

This is a great opportunity for someone who enjoys working with people, is highly organized, and wants to develop their career in B2B account management, client success, and business development.

Responsibilities

• Support existing clients as a reliable point of contact, maintain regular communication, follow up on requests, and help build strong, long-term relationships.
• Help with onboarding, training, platform use, and client engagement. Monitor client needs and feedback and help ensure clients get the most value from products and services.
• Take part in retention and renewal activities and identify opportunities for upselling and cross-selling within existing accounts. The role does not carry responsibility for new-business sales, but you may support Sales in relevant client meetings.
• Work closely with Research, Business Development, Sales, International Education, Marketing, Accounting, and other teams to coordinate client requests and ensure smooth follow-up.
• Participate in client calls and meetings, gradually taking the lead in regular account-management meetings. Support onboarding sessions, webinars, client meetings, and industry events.
• Maintain accurate client information and activities in a customer relationship management system and use spreadsheets to monitor subscriber health, including platform engagement, Research team interaction, event participation, frequency of contact, and overall engagement.
• Support account reviews and reporting and ensure client requests, commitments, and follow-up actions are properly tracked.
• Be open to new ideas and different ways of working, including AI and automation, and contribute ideas that can improve the client experience and the future development of the Account Management team.