IT leader of support engineers

Odmeňovanie

3 100 - 4 650 EUR/month

• bonuses up to 3 salaries per year and + 25% monthly

Information about the position

Job description, responsibilities and duties

• Leading, coordinating, and providing daily support to the Support Specialists team.
• Delegating tasks among team members, setting priorities, and continuously monitoring task completion.
• Managing the team's workload and ensuring the efficient use of its capacities.
• Prioritizing urgent requests and coordinating the resolution of complex technical issues and escalations.
• Acting as the main point of contact for customers in case of escalated requests and urgencies.
• Actively participating in customer calls alongside Support Specialists, communicating in English, and assisting in finding solutions.
• Onboarding and supporting new colleagues during the adaptation period, helping them acquire necessary knowledge and work habits.
• Monitoring the progress of customer requests to ensure they are resolved in a timely manner and with the required quality.
• Identifying issues in work organization, internal processes, and communication, and proposing concrete improvements.
• Implementing new procedures and process changes into practice and evaluating their impact on team operations.
• Communicating regularly with team members, providing constructive feedback, and supporting their professional and personal development.
• Building an environment based on trust, collaboration, open communication, and responsibility.
• Collaborating with other internal teams to ensure the efficient resolution of customer requests.

Employee perks, benefits

• 13. and 14. salary
• bonuses
• Multisport
• Flexible working hours with the option to finish at 1:00 PM on Fridays
• Home office option according to internal company rules
• Meal vouchers or a financial contribution to the salary fully covered by the employer in the amount of 7.60 EUR
• Workplace massages
• Individual English lessons at the workplace fully covered by the employer
• Fresh fruit and beverages at the workplace provided by the company
• Above-standard health check-up at the Mediconet clinic
• Covered psychological support for the employee or their family member