Client Support Specialist for Croatia

Pracovné podmienky

• Contract type: full-time
• Place of Work: Remote work

Odmeňovanie

• 1 450 EUR/monthly

Čo by ste prispievali, ak sa k nám pridáte

• We believe that financial confidence looks good on everyone.
• We increase people’s financial literacy through education and change the way they perceive finance thanks to our fair, transparent, and innovative products.

Prečo by ste si túto pozíciu mohli užiť

• You will have the opportunity to use your language skills, learn a lot about investing, and positively influence the customer experience of our clients.

Vaše kľúčové aktivity

• Support clients in Croatia by providing clear, accurate, and timely information about our products and services;
• Keep our documentation up to date, ensuring everything is precise and supports our internal processes;
• Handle client requests with a strong focus on satisfaction, while actively listening to feedback and improving the experience;
• Communicate with clients in a professional and structured way, building trust through clarity and consistency;
• Translate and proofread content between English or Slovak and Croatian, and assist with preparing simple presentation materials.

Čo od vás očakávame

• you are fluent knowledge of Croatian (C2 or C1), either English (B2-C1) orknowledge of Slovak (B2-C1) language is required
• you have pro-customer approach
• you have great communication and organizational skills, responsible approach to work
• Basic experience in customer support or administration, experience with translations or text editing, and an interest in finance and investing are all considered an advantage.

Benefity

• Multisport card
• Discounts on products
• Contribution to the European Pension (PEPP)
• Educational and development activities
• Company-wide and team teambuildings
• Table football and darts in the office
• Wellness days
• Contribution to your investment account on milestone birthdays
• Great offices in the Rosum building with parking options