Senior Finance Analyst with German (B2B), Senior Finance Analyst

Description

Our Financial Operations team is now looking for a proactive, customer-focused and detail-oriented candidate whose primary responsibility will be to manage and resolve receivables and payment-related queries received from our business customers. This role combines credit collection operations with cash application responsibilities, requiring strong collaboration across multiple teams and departments.

The successful candidate will be responsible for cash collection operations in cooperation with local sales and finance management, while also managing cash application activities including reconciliation, and resolution of unapplied cash receipts.

Key responsibilities

• Manage customer liabilities - credit collection operations and monitor AR aging reports and collections targets
• Respond to customer invoicing inquiries, research unpaid or disputed amounts and work directly with customers to resolve their issues and correct invoicing errors
• Continually look at ways to improve customer experience and customer satisfaction
• Maintain, prepare, and distribute reports to supervisors and stakeholders
• Achieve monthly productivity and accuracy targets
• Collaborate with internal and external teams to drive process improvements and resolve escalations and discrepancies
• Diagnose, improve and fix issues with current collections and cash application processes
• Reconcile open receivables with customers to ensure quick and timely AR collection
• Earn the trust of external and internal stakeholders/customers, build long-lasting relationships that reinforce customer centricity

Basic qualifications

• 2+ years of Accounts Receivable, Accounts Payable, Customer Care or other customer-facing work experience
• Fluent in German and English with excellent written and verbal communication skills
• Ability to sort issues and financial data interchange through phone, email
• Strong analytical skills and advanced proficiency in Microsoft Office
• Ability to work effectively with cross-functional teams and manage customer relationships
• Strong attention to detail with commitment to accuracy and ability to meet tight deadlines
• Able to present in front of different audiences

Preferred qualifications

• 3+ years of experience in Accounts Receivable
• Finance or Accounting degree or equivalent professional qualification
• Previous experience participating in continuous improvement projects (Kaizen/JDI) with measurable results