Place of work
Remote work
Odmeňovanie
Responsibilities
Support the analysis and initial triage of operational incidents by applying your energy industry process expertise.
Identify whether issues relate to billing, market communication, data quality, or business process execution.
Assist in coordinating operational activities across internal teams, vendors, and customers.
Participate in monthly service reviews and help prepare SLA reports and customer presentations.
Support testing activities, release coordination, and user acceptance processes.
Create, maintain, and improve operational documentation, work instructions, and knowledge base articles.
Collaborate with technical and functional teams to ensure efficient incident resolution.
Learn and apply service management practices.
Gain hands-on experience with ticket management tools.
Gradually take ownership of operational coordination tasks, including vendor communication and customer interactions.
Continuously develop your technical knowledge of energy market processes.
Contribute to continuous improvement initiatives within IT Operations and Application Management Services.
What do we expect?
4–6 years of professional experience within the energy utilities sector in roles such as Billing Specialist, Case Handler, Customer Operations, or similar.
Strong understanding of energy industry business processes, including:
- Annual billing
- Customer switching
- Contract management
- Meter reading processes
- Dunning and payment processes
Practical knowledge of German energy market communication, including familiarity with messages such as UTILMD, MSCONS, and REMADV.
Strong analytical and problem-solving skills with a structured and detail-oriented working style.
Ability to communicate effectively with both business users and technical teams.
Excellent written and spoken English, German is an advantage.
Interest in developing a career in IT Operations, Service Management, or Application Management.
Willingness to learn IT processes and modern service management practices.
Nice to have
Initial exposure to IT support, ticket management, testing, or incident handling.
Experience using SAP CRM or SAP BW.
