Customer Care Advocate: Join a Team Where Customer Experience Matters (m/f/n)

Employment type

Full-time

Odmeňovanie

From 1 700 EUR/month

Informácie o pozícii

We don't just process orders — we build relationships, solve challenges, and help customers around the globe keep their businesses moving. We are looking for a proactive, customer-focused professional who enjoys communication, problem-solving, and working in a fast-paced international environment. The Customer Care Advocate will support the internal sales/applications and customer service team in providing order status updates, quotations and processing customer orders to customers all over the world.

Kľúčové zodpovednosti

• Receive enquiries from customers via email or telephone
• Process orders received by completing paperwork and passing it to the Operations Department
• Contract review and entry of orders for non-standard products and preparing engineering files for our engineering department
• Becoming familiar with all the products offered
• Work cross-functionally to determine accurate production costs
• Act as the voice of customer (VOC) within the plant – communicating order priorities to team members as directed by line management
• Operate as customer care liaison within the manufacturing plant as required – following up on order progressing and status update requests and communicating quickly to internal and external customers
• To assist the Customer Care Manager as necessary
• Assist in achieving the company’s enquiry to quotation and order intake targets
• Determining prices and send quotations back to the customer using standard price lists
• Checking gross margins are in line with acceptable levels
• Refer to any enquiries outside own levels of approval to the Customer Service Team Leader
• Providing exceptional customer service to exceed customers' expectations
• Maintaining good relationships and communication with the customers to ensure they are updated throughout the order process.
• Being proactive in your approach to complicated or urgent orders.
• Liaising with the Ops team to provide customer delivery updates as requested.
• General administration duties as required.

Zamestnanecké benefity

• 37.5-hour workweek for all company employees
• Attendance bonus of €80
• Flexible working hours
• Life insurance at a discounted rate
• Holiday bonus (13th salary) and Christmas bonus (14th salary)