Technical Operations Manager

Employment: full-time Start date: by agreement

Odmeňovanie

according to seniority of the final candidate + year-end bonus

Purpose & Main Activities

• Manage Technical Operations Team
• Execute Technical Operations strategy
• Plan and manage customer services / warranty & goodwill budget
• Make and supervise warranty & goodwill decisions according to guidelines
• Plan/coordinate/follow up: Recall/Service Measure/Service Letters
• Secure technical support to wholesale/retail/fleet
• Coordinate mystery customer audits
• Secure Customer Complaint Management
• Cooperate on Customer Service Marketing

Employee perks, benefits

We offer attractive car benefits on vehicles (discounts, operative leasing), flexible working hours, home office, fully covered lunch allowance and cafeteria system. We organize smaller or large employee events throughout the year.

Requirements for the employee

• University education (Master's degree)
• Educational Specialization: Technical Academy, University degree in Engineering, Business Administration or other related fields

Language skills

• Slovak - Proficiency (C2)
• English - Upper intermediate (B2)

Other knowledge

• Microsoft Excel - Advanced
• Microsoft PowerPoint - Advanced

Driving licence

• B

Experience in the position/sector

• 3

Number of years of experience

• 5

Personality requirements and skills

• Min. 5-year business management experience (preferably in automotive e.g. sales/service/parts)
• Min 3-year leadership experience
• Project management experience
• Automotive sales / after sales (technical, parts, logistics, etc..) knowledge - advantage
• Electro-mobility positive
• Strong leadership and communication skills
• Self-driven, proactive, able to cope with change & stress
• Excel, PowerPoint - advanced
• English – B2/C1, Slovak – fluent