Aftersales & Service Manager

Odmeňovanie

From 3 300 EUR/month

Information about the position

The Aftersales & Service Manager is responsible for building and leading the company’s end-to-end service and aftersales function for BESS solutions, from initial setup through full operational maturity. The role covers the development of service offerings, SLAs, warranty frameworks, commissioning processes, maintenance programs, and field service operations. It ensures high system availability, customer satisfaction, and contractual compliance while establishing scalable service processes, tools, and documentation.

• Design and establish the company’s aftersales and service function from scratch, including all processes, workflows, tools, and documentation
• Define and develop service packages and offerings for BESS customers across different tiers and needs
• Create and implement SLA frameworks, including response times, resolution standards, escalation procedures, and reporting metrics
• Develop warranty policies and claim handling processes, ensuring alignment with product specifications and contractual obligations
• Set up and manage commissioning processes for newly delivered BESS installations, coordinating site readiness, system handover, and customer acceptance
• Establish a periodic maintenance and inspection program, including service schedules, checklists, and compliance documentation
• Build and manage the troubleshooting and repair process, including spare parts availability, fault diagnosis procedures, and resolution tracking
• Oversee day-to-day delivery of all service activities, ensuring SLA compliance and customer satisfaction
• Lead a growing team of electrical and mechanical field technicians
• Develop and maintain service documentation including technical manuals, field service reports, and knowledge base materials
• Manage customer relationships in the aftersales phase, acting as the primary point of contact for service-related matters
• Monitor service performance through KPIs and regularly report to management on operational status, issues, and improvement areas
• Collaborate with sales, engineering, and product teams to feed field learnings back into product development and commercial offerings
• Ensure all service activities comply with relevant safety, regulatory, and quality standards

Employee perks, benefits

Flexibility in working hours. We are a result-driven organization and we let our colleagues manage their time.

Enjoy 5 extra days of paid holiday! We value work-life balance and understand the importance of spending quality time with family and friends.