Service Operations Coordinator

• Variable quarterly bonus depending on reaching company’s objectives and individual performance goals (KPIs),
• Referral bonus,
• Contribution to the 3rd pension pillar,
• Childbirth bonus,
• Financial contribution for meals.

Work-life balance:

• Flexible working hours and hybrid working model (incl. home office),
• 2 extra paid vacation days (on top of 20/25) per year after 2 years with the company,

Wellbeing:

• Multisport card,
• Team-building program,
• Company breakfast every Thursday (on-site),
• Stocked kitchen with free drinks, freshly roasted coffee, and vitamin care packages (on-site),
• Ergonomic work station (on-site),
• Support with setting up the home office workplace,
• Free bicycle garage (on-site),
• Free parking space (on-site),
• Work anniversary present and recognition rewards,

Career plan:

• Annual salary review based on performance,
• Growth assessment,
• Adaptation, training, and development program (upskilling and reskilling, certificates).

Požiadavky

• Candidates with education suit the position
  • University education (Bachelor's degree)
  • University education (Master's degree)
  • Postgraduate (Doctorate)
• Educational Specialization
  • IT, Telecommunication, Service Management, People Management
• Language skills
  • English - Advanced (C1)
  • Slovak - Proficiency (C2)
• Number of years of experience
  • 3
• Personality requirements and skills
  • Already have been in an existing Incident Management or Change Management related role.
  • Understand ICT industry well, preferably Unified Communications.
  • Experience working with customer technology and support requirements.
  • Experience working with SLAs.
  • Strong time management and communication skills. Ability to adapt and prioritize work independently in a dynamic environment.
  • Experience with ITSM tools or equivalent required.
  • Must feel comfortable with discussing all areas of IT with different levels of seniority and converse clearly with all levels of IT competent users.
  • Positive attitude towards customer service and demonstrate clear business focus and desire to work.
  • Strong teamwork skills and able to work under own initiative when required.
  • Strong stakeholder management skills and experience working with customer and third party suppliers to deliver products or services.
  • Ideally ITIL qualifies, or at least understands the purpose and application of ITIL in the IT function.
  • Excellent presentation and interpersonal skills, including effective verbal and written communication in English, and strong influencing and networking skills.
  • 3-5 years experience in Incident or Change Management / IT field.