Employment type: full-time
Odmeňovanie
2 200 - 3 700 EUR/month
For Slovakia the base salary range for this position is between EUR 2,200 and EUR 3,700 per month (for a full-time role). The specific salary offered considers:
the requirements, scope, complexity and responsibilities of the role,
the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.
In addition to your base salary, offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.
Eligibility may vary depending on the terms of policies and your employment contract.
Information about the position
Technology and service excellence enable our business to operate efficiently and deliver value globally. We are looking for a proactive and customer focused IT Service Manager with Project Management to drive service quality, operational excellence, and continuous improvement across our Group Functions technology landscape.
This role combines IT Service Management with Project Management responsibilities.
You will act as a key connector between business stakeholders, IT teams, and external service providers, ensuring high-quality service delivery while also leading service improvement initiatives and projects of varying complexity and scale.
Success in this role requires strong stakeholder management, structured problem-solving, and the ability to coordinate diverse teams to deliver sustainable outcomes. You will have the opportunity to influence service performance across the organization while driving projects that improve our application landscape, processes, customer experience, and operational efficiency.
What You'll Do
Drive Service Quality Excellence
- Ensure adherence to Incident and Problem Management and related IT Service Management processes across supported services.
- Monitor service quality and operational performance, proactively addres high-priority issues, recurring service challenges and overdue incidents.
- Facilitate effective resolution of service issues, with a strong focus on customer experience and sustainable outcomes.
- Analyze and communicate service performance trends, supporting data-driven decision making and continous improvement initatives.
- Promote consistent service governance and operational excellence.
Manage Service Performance
- Monitor and evaluate service performance at organizational and squad level against agreed KPIs and SLAs, identifying continous improvement opportunities.
